one.bio
Privacy Policy
Last Updated: August 6, 2026
One Bio Inc. (“one.bio,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites, surveys, communications (including email, text messages, and WhatsApp), and related services in connection with their participation in the Vitality Collective (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services (“Users”). Please note that this Privacy Policy does not apply to one.bio’s website available at www.one.bio, which has its own privacy policy. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
The Vitality Collective is a wellness membership program through which participants may receive one.bio products, personalized wellness insights based on survey responses, educational content, and opportunities to engage with one.bio’s founders and team.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
Information You Provide to Us
Registration and Profile Information. If you choose to participate in the Vitality Collective, you may be asked to register for participation and provide information such as your name, email address, shipping address, phone number, other information necessary to administer the Vitality Collective, including processing and fulfilling product shipments. We may also ask you to provide additional information about your age, sex, weight, digestion, sleep, mood, symptoms, wellness, lifestyle, goals, and preferences if you choose to participate in surveys or personalized experiences.
Communications. If you communicate with us through email, text message, WhatsApp, or other communication channels, we may receive additional information about you, such as your name, email address, shipping address, phone number, the contents of your messages or attachments, and any other information you choose to provide.
Surveys. From time to time, we may ask you to complete survey questions. We will collect any information you choose to provide in those surveys.
Payment Information. If you make a payment on our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To personalize your experience on our Services by providing tailored educational content, personalized wellness insights, and recommendations based on information you choose to provide;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To facilitate the connection of third-party services or applications, such as third-party devices that collect information from you as part of a study;
- For marketing purposes, such as developing and providing promotional materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use and disclose for any lawful purposes such as to publish reports;
- To facilitate transactions and payments;
- To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Disclose the Information We Collect
Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.
AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services to assist in analyzing survey responses and generating draft personalized wellness insights. These draft insights are reviewed by one.bio personnel before they are shared with participants. We use these providers to help us deliver and improve our Services.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails and texts via the link provided in the emails and text. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at vitality@one.bio.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information
You may update your contact information by contacting us at vitality@one.bio. You may also request deletion of your account or personal information, subject to our legal obligations and record retention requirements.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at vitality@one.bio.